Brent Kenreich, CEO of CloudCover, on what it’s been like to add Scaled engineers to his team.
Real feedback from the MSPs who hired our engineers, from our regular client check-ins. Names removed for privacy, lightly edited for length.
He is our hero! I’m not sure how we would manage without him. The only dissatisfaction I have is that I can’t rate him 11 out of 10 stars.
He has moved through the ranks in the past year and was recently promoted to Pod Lead. He’s not just a coworker, but a member of our family.
He killed it. He has the most positive CSAT responses in the entire company. From covering holidays to his daily performance with our partners, he goes above and beyond whenever anything is asked of him.
He met or exceeded all company metrics and is one of our top-performing employees. He achieved a 100% CSAT score.
He is a perfect employee. He hasn’t backed down to a challenge yet. He methodically approaches issues and produces results above and beyond what is expected.
I’m thanked by our team on a weekly basis for adding him to the team. Working with him, or his successful completion of a complicated task, is consistently mentioned as a professional highlight in weekly leadership meetings.
He is crushing it. In his first full week he was the second top ticket closer, and in his second week he is the top ticket closer. His role has enabled us to keep more local techs in the field on projects and tickets that need hands-on work.
He’s a hard worker with a very impressive work ethic. The world could use more people like him.
His enthusiasm is infectious, and his professionalism is exemplary. He finished training quickly and dove into project work, and we’re super excited to have him on our team.
She takes control of every one of her accounts and continues to impress both externally and internally. She is very open to feedback, delivers her own as well, and is a great asset to the team!
He is proactively engaged with the team and our clients. His technical skill is very good, and his communication skills are also very good.
He shows up every day and brings the best version of himself. He always jumps in when more technical experience is needed, owns every ticket he takes, and is exactly what I need.
His improvement has been noticeable across the organization and in his interactions with our clients. I’ve received positive feedback about his progress from multiple people. He is a great teammate and a pleasure to work with.
He is part of the family. He continues to do a great job, is very skilled, and has demonstrated initiative and ownership in his role.
The impact is already visible, and we’re making a real dent in a backlog we’ve been working to get ahead of. He was part of our response to a security incident and handled it well, and he is now in our on-call rotation, which reflects the trust the team has in him.
Thanks to his work ethic, knowledge, and charismatic attitude, he has quickly become a favorite of our clients. He has a CSAT score of 100 the entire time he has been here. He is driven to learn and has the hunger for it.
He is extremely motivated and willing to take on any challenge no matter the size, and he does it with a smile on his face. His positivity and optimism spread through our company, and we could not be happier. We truly lucked out with him!
He consistently delivers a high level of customer service, as reflected by his 100% positive CSAT ratings. His commitment to a positive customer experience is evident in every interaction, and he has a reputation for being dependable, responsive, and solution-oriented.
He is fully integrated into our team and culture. Despite the time zone difference, he remains an engaged and valued colleague who fits naturally with the team.
He takes full ownership of his position and is a steady base the team can rely on. The team loves him, and it’s rare for him to run into an issue he can’t solve on his own.
He’s managing projects independently and has become our go-to for security-related projects. He’s cleaned up our project board, which was backlogged by three years, and he finds a way to get results.
He is crushing it. He’s setting a high bar against which we will measure the other techs, and I have zero complaints or notes about him.
He is probably the most positive person and biggest morale contributor on the team, a solid L2 on his way to becoming an L3.
We spent the first week and a half getting him up to speed. I have since set him loose on our tickets, and he’s killing it.
He stepped up to more complex tickets this year and handled them well, keeping his utilization consistently high and his callbacks rare. He also became a resource for newer teammates and adopted AI tools to work more efficiently.
Couldn’t be happier with his performance, attitude, and ability to do this job. He is excellent. He handles the majority of incoming calls to the support team, is on time, and handles every request that comes his way.
It’s been a pleasure working with him. He cares about doing things right, he follows through, and the team is better with him on it. I’m excited to see him keep growing.
He has taken complete ownership of the first shift for the company, knows our customers, and has played a pivotal role in taking escalations from our lower teams. He is constantly exceeding expectations and is a very strong team player.
He has become part of the team with ease. Partners like him, he’s meeting SLA goals, and overall he is fantastic.
He helped drive a client project through to great satisfaction. It was one we felt he could accomplish, but he did so in a manner that exceeded what we expected. He’s been a fantastic addition to the team since he joined us.
Our engineers rate Scaled 4.9 out of 5 on Indeed. These are their reviews, in their own words.
Scaled truly invests in their staff, ensuring both professional growth and a supportive work environment. They don’t just focus on scaling clients.
Support EngineerI’ve worked in IT since 2007 and no previous company treated me with respect or valued my opinion. Here at Scaled, you are valued.
IT Support TechnicianCollaborative, innovative, and supportive work environment where ideas are valued and everyone contributes to the bigger picture.
Level 3 EngineerIf you want a company that cares for their people and puts family first, Scaled is for you. They ensure comfort at placements and address issues quickly.
IT SupportThe flexibility of working from home allows for a healthy work-life balance. The team is incredibly supportive, knowledgeable, and easy to collaborate with.
Level 3 EngineerThis is a safe place where we can express ourselves freely. Everyone is accepting and kind regardless of background or status. One big family.
Support EngineerThey trust and respect everyone. Management recognizes staff, encourages you to attend personal events, and never micromanages. Truly empowering.
IT TechnicianAlmost two years in and I still love working at Scaled. I feel supported, heard, and my professional needs are always taken care of.
EngineerGetting started was smooth and well-organized. Salary is good, medical benefits are great, and management is awesome. Highly recommended.
IT SupportFreedom to work from home or anywhere with a good internet connection. More time with family and no commuting costs. Game changer.
Support EngineerGreat company to work for. Management truly understands the MSP industry and is always supportive when you need guidance or help.
Level 2 TechnicianEvery day is different. Start with reviewing tickets, address urgent client issues, and prioritize based on SLAs. Never boring, always rewarding.
IT Support EngineerRegular check-ins on both mental and physical health. Constructive and informative sessions that show they genuinely care about their people.
EngineerGain hands-on experience supporting US clients and cutting-edge IT environments, all while staying in South Africa. Best of both worlds.
Support EngineerThe interview process was thorough, which made me confident they hire quality people. Once you’re in, you realize why the bar is high.
IT TechnicianThe compensation is competitive for South Africa and the benefits package keeps improving. Feels like a company that’s growing with its people.
Level 2 EngineerColleagues are always willing to help and share knowledge. There’s a real sense of teamwork here that makes even tough days manageable.
IT SupportWorking US business hours from South Africa was an adjustment at first, but the flexibility and compensation make it absolutely worth it.
Support Engineer