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Hiring, scaling, and running a better MSP, from owners who’ve done it.

Featured · Michael Nelson · Updated October 28, 2026IT Staff Augmentation for MSPs: Examples, Benefits, and ConsiderationsWhat IT staff augmentation is, how it differs from outsourcing and traditional hiring, and when a dedicated remote engineer makes sense for your MSP.Read the post →
Staff augmentationStaff Augmentation vs. Traditional Hiring for MSPs: Which Is Better?Should your MSP hire locally or add engineers through staff augmentation? A side-by-side look at cost, speed, control, risk, and retention.Jason Knight · Updated September 22, 2026Roles & skillsL2 and L3 Support for MSPs: Staff Augmentation vs. OutsourcingShould your MSP outsource L2 and L3 support or add dedicated engineers? Compare control, quality, cost, and risk, and see which model fits your team.Michael Nelson · Updated August 18, 2026Staff augmentationThe MSP Staffing Guide: How to Build the Right Team as You GrowA practical guide to staffing your MSP: which roles to add as you grow, your hiring options, how to choose a partner, and how to keep great people.Jason Knight · Updated July 21, 2026Remote engineers5 Common Use Cases for Remote MSP StaffWhere remote engineers add the most value in an MSP: escalations, front-line support, monitoring, projects, and ticket coordination, with signs you need each.Jason Knight · Updated June 30, 2026Staff augmentationHelp Desk Outsourcing vs. Staff Augmentation: Pros and Cons for MSPsShared outsourced help desk or dedicated techs on your team? Compare service quality, client experience, control, and cost for your MSP.Jason Knight · Updated May 12, 2026Remote engineersHow to Add Remote Engineers to Your MSP Without Compromising QualityA practical guide for MSP owners: how to choose, onboard, and manage remote engineers so service quality stays high as your team grows.Michael Nelson · Updated March 24, 2026Remote engineersCompliance and Security Risks With Remote MSP Staff, and How to Resolve ThemThe security and compliance questions to settle before a remote engineer touches client systems, and practical ways to resolve each one.Michael Nelson · Updated February 10, 2026Roles & skillsHiring a Senior Systems Engineer for Your MSP: Is Remote a Viable Option?What a senior systems engineer does for an MSP, whether the role can be remote, and what to look for when you hire one.Jason Knight · Updated December 9, 2025Hiring & retentionEffective Onboarding Strategies for New MSP EngineersHow to get a new MSP engineer productive fast: what to prepare before day one, a 30-60-90 day plan, and the mistakes that slow new techs down.Michael Nelson · Updated October 14, 2025Hiring & retention8 Tips for Successful MSP Talent ManagementPractical ways to keep your best MSP techs engaged and growing: career paths, training, recognition, feedback, and what remote team members need.Jason Knight · Updated August 5, 2025

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