Here’s who does what, from the first conversation to your tech’s first quarter and beyond.
As soon as we have your job description, we start presenting candidates who have already been technically tested, interviewed, and background & reference checked.
Send us your job description and tell us what a great hire looks like for your team.
Share résumés and intro videos so you can choose who to meet, then coordinate interviews around your schedule.
Interview the way you would for a local hire: technical exams, profile assessments, second interviews. Your process, your call.
Extend the job offer on your behalf and manage the transition. Most candidates give their current employer 30 days’ notice before they start.
Choose your hire. There’s no cost to you until an offer is accepted.
Set up payroll, HR, and compliance, provide your tech with a laptop dedicated to your MSP, then run a kickoff meeting with you and your tech to build a 90-day success roadmap.
Bring the laptop under your management, give your new tech access to your tools, and train them on your stack and processes, just like any new team member.
Our Client Success and Employee Success teams check in regularly with you and your tech. Your tech takes up to two Udemy courses each quarter matched to your needs, and if a placement isn’t the right fit, we find you a replacement.
Direct the day-to-day work and tell us how it’s going. We handle everything else.
We can present candidates as soon as we have your job description. After you make an offer, most candidates give their current employer 30 days’ notice before they start.
No. Interviewing is free, and you pay nothing until an offer is accepted.
Scaled Workforce (Pty) Ltd, our South African company. It handles payroll, taxes, HR, and employment law, while your tech works for you day to day. Scaled Inc. is a US company.
Your hours. Engineers are hired to cover your business day, anywhere from Pacific to Eastern time.
Most candidates already know common ticketing and RMM platforms. You train them on your stack and processes like any new hire, and each tech can take up to two Udemy courses per quarter matched to your needs.
We have a 30 to 60 day cancellation notice period, so you can give notice at any time. And if a placement isn’t the right fit, we’ll find you a replacement.
Yes. Scaled Inc. is a US company, and we invoice in US dollars. Our engineers are full-time, permanent employees of Scaled Workforce (Pty) Ltd, our South African company.
An outsourced help desk shares its techs across many clients. Your Scaled tech is a full-time team member dedicated only to your MSP, working your tickets, your clients, and your processes, at your direction.
Employees. Every engineer is a full-time, permanent employee of Scaled Workforce (Pty) Ltd, our South African company, with real labor protections and benefits. Why it matters →
We provide every tech with a laptop dedicated to your MSP. You manage it with your own tools and security standards, just like any other device on your team.
