What We Offer
Support Staff you can Count On
Our highly skilled staff and techs can provide technical and project support for all areas of your MSP. They offer a wide range of skills & expertise and are always willing to extend a helping hand to achieve your goals. Specializing in L2 and L3 techs, we understand your industry and won’t recommend the candidates we wouldn’t hire for our own MSP.
Better Quality Service
Our well-spoken and highly skilled techs provide your clients quality service. With our flat monthly fees, your money will also go a long way – with no hidden charges and no surprises!
You’re in Control
You have full control of deciding who will join your staff; job interviews, testing, hiring, training, directing, and daily management. You interview & hire exactly like you would with an employee in your town. We will follow any existing processes you use now (Technical exams, profile assessments, 2nd, interviews, etc.) We are the Employer, taking care of all HR, legal, and tax issues.
No Language Barrier!
Our South African techs are native English speakers who are also familiar with our clients’ Western Culture and are vetted to be customer facing.
Why Partner with SCALED
We provide Level 2, 3 and 4 Support Engineers and Project Engineers. These are full-time employees dedicated to your business exclusively.
How We Work
Our Process
Find – We interview, and test them before they are presented to you, background checks, and reference checks.
Interview – You choose who to interview based on resumes and introductory videos
- Put them through the same process you do for your existing techs
- You’re in control
Offer – Once you find a tech you would like to hire, we will extend a job offer.
Onboard – Once the offer is accepted, onboard them into our system (payroll, HR, etc.). We schedule a kickoff meeting with you and your team to review the job and help you build a 90-day success roadmap.
Support – We provide ongoing support to both the employee and you. Our success managers meet regularly with both the team members and you to ensure the success of the relationship.