Michael started TLC Tech, a Sacramento MSP, in 2004 and moved it to fully managed services in 2008. Today TLC Tech is a fully remote team of 28, with about 20% of its staff working from South Africa. He co-founded Scaled in 2022 with Jason Knight.
Michael writes about running an MSP with remote engineers: onboarding, escalation paths, security, and keeping quality high as you grow.
